Tag: Customer service
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Building Success with Evolved Contact: A Case Study in Multi-Channel Contact Centre Solutions
In today’s fast-paced business world, keeping up with high customer demand can be a daunting task. For one of Australia’s top home builders, the challenges of managing a high volume of enquiries were causing a snowball effect of issues. That’s when the home builder turned to Evolved Contact, a leading contact centre provider. In this…
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Why Using a Local Call Centre Is Key to Building Strong Customer Relationships
In today’s fast-paced business world, delivering exceptional customer service is more important than ever. And one key factor in achieving this is having a reliable and effective call centre. But not all call centres are created equal. By using a local call centre, businesses can build stronger customer relationships by providing personalised service that meets…
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The Role of Customer Service in Outbound Sales: How to Turn Satisfied Customers into Brand Advocates
In this article, we’ll delve into the role of customer service in outbound sales and provide tips on how to effectively turn satisfied customers into brand advocates. We’ll also discuss the importance of follow-up surveys in gathering valuable feedback and ensuring customer satisfaction, as well as suggest potential software and strategies that can be used…